***Please note that you must already have legal permission to work in Spain and currently be based in Barcelona in order to be considered.***
About Barcelona Study Abroad Experience (SAE)
The mission of Barcelona SAE is to provide superior quality study abroad and internship options in Barcelona that incorporate a strong intercultural element for our students. All aspects of our programs encourage experiential learning and cultural immersion in order to open the eyes of the next generation of leaders to a global world. It is our hope to attract staff members committed to these same goals. Barcelona SAE is a team of passionate international educators who values diversity in our student body and staff, and our award-winning TODOS diversity commitment is at the heart of everything we do.
Position Details
- Position Title: Customized Programs Coordinator
- Location: Barcelona and Surroundings
- Position Type: Full-Time, 38 Hours/Week
- Anticipated Dates: ASAP
- Type of Contract: Indefinite Contract
The Customized Programs Coordinator will assist with planning and leading a variety of educational exchange groups led by their home university professor. Each program includes classes, excursions, company visits, guest speakers, and cultural activities to explore Barcelona and Spain through a lens related to their area of study. Tasks include creating itineraries, budgeting, planning and executing the program onsite. People skills, a high level of organization, quick problem-solving, a knowledge of the city and an outgoing, friendly attitude are a must!
Required Qualifications & Skills
- Bachelor’s degree or equivalent experience/knowledge
- 1+ years of previous professional work experience preferably in areas of event planning, study abroad or tourism
- Experience managing groups and in customer service
- Strong computer skills (Google Workspace, Excel, Word, PowerPoint)
- Ability to manage budgets (tracking and estimated spending)
- Problem-solver, well-organized, attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Ability to strategize, anticipate, and take initiative
- Flexibility of schedule, ability to work some weekends and evenings
- Excellent written, verbal and interpersonal communication skills in Spanish and English, some level of Catalan is a bonus
- Team player
- Interest in working with college students in an international environment
- Excellent knowledge of Barcelona
- Cultural fit with Barcelona SAE’s vision, mission and core values
- Foundational understanding of diversity, equity and inclusion best practices
Job Responsibilities
As a Customized Programs Coordinator, you will be in charge of:
- Creating program proposals for US schools
- Managing programs from start to finish including planning logistical aspects of the program such as transportation, excursions and tours, group meals, and accommodation
- Providing top customer care for universities, students and faculty
- Running training sessions for faculty and group leaders prior to programs
- Converting Customized Programs leads into confirmed and running programs
- Public speaking, such as leading in-country orientations for arriving participants
- Creating budgets and then managing group funds, payments and receipts
- Traveling with group to excursions and events
- Serving in an on-call capacity to provide full program support, facilitating emergency protocol if necessary
- Solving problems quickly and maintaining a positive and flexible experience for clients
- Other tasks and projects as needed
Other Tasks:
- Emergency phone rotation and attending to emergencies as needed
- Mentoring students on our programs
- Leading cultural activities (inside and outside of Barcelona) and engaging with participants
- Flexibility to work in other departments and tasks when needed
Compensation and Benefits
- Fun, interactive, international and dynamic environment
- Energetic and entrepreneurial team encouraging new ideas, creativity and innovation
- Frequent staff gatherings: after-works, all staff meetings, meals and team building activities
- Professional development opportunities
- Possibility to travel around Catalonia and Spain
Application Details + Deadline
Candidates are encouraged to apply as soon as possible, as the position is open until filled and the review of applications will begin immediately.
It is strongly encouraged that only candidates who meet all the criteria apply. Qualified candidates will be contacted; no phone calls, please. The interview will be conducted in English, Spanish and Catalan (if applicable).